SAP Marketing Cloud – ‘View in Browser’ Functionality in Email Marketing Campaigns

Geplaatst op door remcojansen

Symptom

Trying to access a View in Browser Link from an Email which was sent few months earlier will result in a below error

Environment

  • SAP Marketing Cloud Edition

Reproducing the Issue

  1. Create an Email Content with View in Browser functionality
  2. Execute Campaigns with the above created Email Contents
  3. Try to access the View in Browser link in the Email after few months , we will notice above error page.

View in browser2.PNG

Cause

  • Campaign which triggered the Emails should have been Ended or Stopped
  • Campaigns are not stopped , but the Emails that were sent are older than 180 days

Resolution

‘View in Browser’ functionality requires the Campaign Execution details to be able to show the contents in the Browser.

As per the Campaign design, these details are removed from the system in the following scenarios.

  1. When the Campaigns are Stopped
  2. If the EMAIL OUTBOUND Interactions are older than 180 days.

SAP Marketing Cloud – Campaign scheduled times changed after the daylight saving time

Geplaatst op door remcojansen

Problem

Your campaigns are scheduled 1 hour later after the daylight saving time.

Reproducing the Issue

  1. Create a Campaign before daylight saving.
  2. Check the Campaign scheduled time after the daylight saving.
  3. The Campaign is scheduled at a different time.

Cause

  • Time Zone of Segmentation Profile used in the Campaign is set to a different Time Zone than the Time Zone considered with the daylight saving.
  • If nothing is set for Time Zone, it will take the default Time Zone(UTC-0).
  • Ex. Let’s say the Campaign is scheduled at 9AM EST, which is 2PM UTC. The Segmentation Profile is set to GMT time so in the database, the start time is 2PM UTC-0. After the daylight saving in EST time, the Campaign scheduled time at 9AM EST will change to 10AM because 10AM in EST will now equal to 2PM UTC-0.

Resolution

1. Access “Segmentation Configuration” App.
2. Go to Segmentation Profile and select the corresponding Profile.
3. Edit the Profile to set the correct “Time Zone”.