SAP Marketing Cloud – ‘View in Browser’ Functionality in Email Marketing Campaigns

Geplaatst op door remcojansen

Symptom

Trying to access a View in Browser Link from an Email which was sent few months earlier will result in a below error

Environment

  • SAP Marketing Cloud Edition

Reproducing the Issue

  1. Create an Email Content with View in Browser functionality
  2. Execute Campaigns with the above created Email Contents
  3. Try to access the View in Browser link in the Email after few months , we will notice above error page.

View in browser2.PNG

Cause

  • Campaign which triggered the Emails should have been Ended or Stopped
  • Campaigns are not stopped , but the Emails that were sent are older than 180 days

Resolution

‘View in Browser’ functionality requires the Campaign Execution details to be able to show the contents in the Browser.

As per the Campaign design, these details are removed from the system in the following scenarios.

  1. When the Campaigns are Stopped
  2. If the EMAIL OUTBOUND Interactions are older than 180 days.