SAP Marketing Cloud – Unable to delete emails and email templates in Content Studio

Symptom

You want to delete old emails that are not used anymore

Environment

SAP Marketing Cloud – SAP Marketing Cloud

Reproducing the Issue

1. Go to Content Studio App
2. Click on show  “All Content” on the top right-hand
3. Search old emails or e-mail templates

Resolution

1. In general all released emails or e-mail templates cannot be deleted, However there is a work-around for current editor.

2. Released content that was not used in a campaign can be set back to “In Preparation” status by opening it in the editor and pressing “Edit”. After that it can be deleted in the editor or the worklist.

• The old e-mail\template can now be deleted while the mail status has changed back to the “in preparation” status.

3. It is not possible to delete released e-mail\templates in the new ‘Lite editor’, because the feature to go back into the status “in preparation” is not yet supported.

• The only available solution would be to set the undesirable e-mail to “Outdated” status, this simply means that the e-mail is obsolete.
• You can create a filter to filtered out (exclude filter) the outdated e-mail if you do not want to see them.

Note: Restricted Users may not have the authority to edit or delete e-mail templates.

SAP CRM – System Status ‘Contains Errors’ / ‘Not correct’ (I1030) in transaction

When for example business partners are blocked and used in transaction which are replicated to ECC, it is possible that these transactions contain the system status I1030  – Contain Errors. When you check the statuses active for an specific document (at header or item level) the system status ‘Contain Errors’ (I1030) is active even though the document doesn’t have any error message on the header or item level.
This is possible because the system status I1030 Contain Errors typically flags at transaction creation.

Environment
SAP Customer Relationship Management
SAP CRM Web Client User Interface (Web UI)
SAP Graphical User Interface (SAP GUI)

Reproducing the Issue

1. Logon to CRM Web UI using any business role.
2. Search for a business transaction using ‘Status = Contain Errors’ I1030 as criteria.
3. Document <nr> is returned from the search even though there is no message about the error.
4. Go to SAP GUI to double-check the statuses for this document (including its items):
a. Go to Tx SE16 and check table crmd_orderadm_h.
b. Using the document ID you will determine the GUID of this document.
c. Using the GUID check table CRM_JEST.
d. System status I1030 is active.
Resolution

Option #1 : Run the report CRM_MESSAGES_CHECK for the relevant transactions in order to delete the system status I1030

 

 

 

 

Option #2 : Make a change in the document to update table CRM_JEST:
1. Do any change which raises an error in document message log.
2. Undo this change so that the error is deleted.
3. The error status I1030 will also be deleted afterwards.

CRM_MESSAGE_COLLECT, CRM_MESSAGES_CHECK, CRM_MESSAGES_DELETE_LOG, CRM_MESSAGES_CHECK, I1030, I1005, DELETE, ERROR, MESSAGES

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Remco Jansen is working as a SAP CRM professional for various clients in the Netherlands.