Marketing Cloud Content studio – Missing language in the drop-down list when creating an email

Geplaatst op door remcojansen

Symptom

Only certain languages are available in the language drop down list when creating a new email or a new email template in the Content Studio App.

Environment

SAP Hybris Marketing Cloud – SAP Marketing Cloud

Reproducing the Issue

  1. Open Content Studio App
  2. Click Create button
  3. Create new e-mail
  4. Check the list of languages under Language dropdown
  5. Look for and try to choose the desired language
  6. The language that you are looking for is not there.

Cause

The reason for this is that the texts that describe personalization attributes, which are ID fields (such as Title ID) are only translated in the system if you can also log on to the system in the same language.

Resolution

The system is working as designed because during the creation of a new email or mail template, you can only use those languages, which are available as logon languages.