SAP Marketing Cloud – Maintain Root Certificates for Amazon SES

Geplaatst op door remcojansen

SAP Marketing Cloud – Maintain Root Certificates

Beginning of January 2018 Amazon has started to exchange Root Certificates and sent out corresponding mails to their customers.

If customers ignore these emails hence do not upload the new certificates various issues when trying to send E-mails via Amazon SES might occur:

  1. Test send does not work
  2. Start of campaign does not work
  3. Check report shows errors for HTTP destination in Provider section
  4. Campaign execution stops or is slow
  5. Application Log shows ‘HTTP request failed’ errors like ‘SSL handschake with email.xxx.amazonaws.com or ‘ICM_HTTP_SSL_PEER_CERT_UNTRUSTED’

For more information, see Blog “Amazon SES and the Amazon Trust Services Migration” https://aws.amazon.com/blogs/ses/669-2/

Steps:

  1. Go to page https://www.amazontrust.com/repository/ and download the Root Certificates there (all of them (5) via the corresponding ‘DER’ link)
  2. Afterwards upload those certificates via “Maintain Certificate Trust List App” to the SAP Hybris Marketing System.
  3. You are all set up now!

Any questions, please contact me!