SAP Marketing Cloud – Unable to delete emails and email templates in Content Studio

Symptom

You want to delete old emails that are not used anymore

Environment

SAP Marketing Cloud – SAP Marketing Cloud

Reproducing the Issue

1. Go to Content Studio App
2. Click on show  “All Content” on the top right-hand
3. Search old emails or e-mail templates

Resolution

1. In general all released emails or e-mail templates cannot be deleted, However there is a work-around for current editor.

2. Released content that was not used in a campaign can be set back to “In Preparation” status by opening it in the editor and pressing “Edit”. After that it can be deleted in the editor or the worklist.

• The old e-mail\template can now be deleted while the mail status has changed back to the “in preparation” status.

3. It is not possible to delete released e-mail\templates in the new ‘Lite editor’, because the feature to go back into the status “in preparation” is not yet supported.

• The only available solution would be to set the undesirable e-mail to “Outdated” status, this simply means that the e-mail is obsolete.
• You can create a filter to filtered out (exclude filter) the outdated e-mail if you do not want to see them.

Note: Restricted Users may not have the authority to edit or delete e-mail templates.

SAP Marketing Cloud – Emails not sent due to Campaign Execution Whitelist and Blacklist

Symptom

Emails from Test Send or from Campaign Execution are not sent – sending the emails fail with either one of the following error messages:

• “1 outbound request(s) have not been sent due to whitelist entries.”
• “1 outbound request(s) have not been sent due to blacklist entries.”

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

• SAP Marketing Cloud Edition
• SAP Marketing OnPremise starting with release 1709

Reproducing the Issue

1. Test send an email from either the Content Studio or from the Sender Profiles app
2. Observe that the email is not sent, instead you get one of the following errors:

• “1 outbound request(s) have not been sent due to whitelist entries.“

• “1 outbound request(s) have not been sent due to blacklist entries.“

Cause

Campaign Execution Whitelist:

• SAP Marketing Q Tenants require individual emails or email domains to be whitelisted before they can be sent.
• With the whitelist, you explicitly allow the entered recipients to get messages.

Campaign Execution Blacklist:

• Blacklisted emails or email domains are not being sent from SAP Marketing.
• With the blacklist you explicitly block recipients from getting messages

Resolution

Use the Campaign Execution Whitelist app or the Campaign Execution Blacklist app to maintain emails or email domains according to the requirement.

1. The Campaign Execution Whitelist is required for Q Tenants only.
2. The whitelist is valid only, once some entries are maintained.
3. An empty whitelist is not considered, and all mails are sent.

SAP Marketing Cloud – Email content not available in “Show valid only” list in campaign

You maintain the communication category in email content and want to select it during campaign creation process. Then you find this email content is not available in the list when choose “Show valid only” option.

For example:

1.  Create an email content with communication category.
2.  Create a campaign and navigate to select email part.
3.  Click the help pop-up and choose “Show Valid Only” option.
4.  The expected email is not available in the list.

Resolution

Please maintain the same communication category in the Campaign.

Marketing Cloud Content studio – Missing language in the drop-down list when creating an email

Symptom

Only certain languages are available in the language drop down list when creating a new email or a new email template in the Content Studio App.

Environment

SAP Hybris Marketing Cloud – SAP Marketing Cloud

Reproducing the Issue

1. Open Content Studio App
2. Click Create button
3. Create new e-mail
4. Check the list of languages under Language dropdown
5. Look for and try to choose the desired language
6. The language that you are looking for is not there.

Cause

The reason for this is that the texts that describe personalization attributes, which are ID fields (such as Title ID) are only translated in the system if you can also log on to the system in the same language.

Resolution

The system is working as designed because during the creation of a new email or mail template, you can only use those languages, which are available as logon languages.

Hybris Marketing Content Studio: Not able to create Email Templates, Emails, Confirmations and Text Messages

The Hybris Marketing Content Studio does allow to create Landing Pages only but no Emails, Confirmations, Email Templates and Text Messages.

Reproducing the Issue

1. Log on to Fiori Launchpad in Hybris Marketing or S/4 Hana Marketing Cloud environment.
2. Open the Content Studio App.
3. There is Landing Pages Content available but no Emails, Confirmations, Email Templates, nor Text Messages.
4. Creating new Content does allow to created Langing Pages only. There is no option to create Emails, Confirmations, Email Templates, nor Text Messages.
   

Cause

There is some Campaign Communications related Configuration missing. Emails and Text Messages require a Sender Profile to be sent out – if there is no Sender Profile available in the System the option to create Email Content and Text Messages is not available.

Resolution

SAP Hybris Marketing On-Premise Installation:

1. Maintain connection to the Email or Text Message Provider in the Provider Configuration using the following Customizing path:

   SAP Hybris Marketing > Campaigns > Campaign > Define Provider Configuration

2. Create a Sender Profile for the Provider Configuration using the following Customizing path:

   SAP Hybris Marketing > Campaigns > Campaign > Define Sender Profile

For testing the configuration there is the check report CUAN_MKT_EXEC_CHECK_CONFIG available. Further information about the test report and how to handle the check result is available with the following SAP note: 2375193 – Errorhandling of campaign execution issues

S/4HANA Marketing Cloud:

1. Create Communication Arrangement for the predefined Campaign Execution Scenario for the relevant for the predefined Email or Text Message Provider. This is done in the Communication Arrangements App available in the Communication Management.

   
   The following Communication Scenarios are available in the standard Content:

   SAP_COM_0016  Marketing – Campaign Execution Amazon SES Integration (together with SAP_COM_0039  Marketing – Campaign Execution Amazon E-Mail Bounce Integration)
   SAP_COM_0040  Marketing – Campaign Execution SAP Mobile Services Email Integration
   SAP_COM_0041  Marketing – Campaign Execution SAP Mobile Services SMS Integration

2. Maintain the Access Key in the Provider Credentials for the Email and Text Message Service Provider and Maintain the Sender Profiles using the Provider Credentials App and the Sender Profiles App available in the Segmentation and Campaign Configuration.