New! in SAP CRM EhP4: Category Sequencing | Common issues

As from SAP CRM EhP3 SP11 or SAP CRM EhP4 SP01 it is possible to use Category Sequencing to influence the order in which categories are displayed in the WebClient UI, in the dropdown boxes for categorizing service transactions, such as service requests and incidents.
The UI components BTCATEGORIES/Categories and GSMCDDLB/DropDownList are both supported.

Note: that sequencing does not influence the sorting of categories in categorization schemas in the category modeler or in other tree-based visualizations of categorization schemas, such as the input help for categories in the agent inbox search.

You can activate the sequencing function in the category modeler on the header level of a categorization schema. You can define the sequence values per category, by entering 4-digit values in the corresponding column of the categorization schema. You can also activate the sequencing function and define sequences for schemas that are already active and deployed. To do this, you have to open the categorization schema in edit mode (without having to create a new version).

You have to implement SAP Note 2216004 (WebClient UI framework) to use the sequencing function.

Result in Web UI:

In the Categorization Hierarchy, you can see the possibility to assign a sequence to a category ID, therefore the checkbox Sequencing in ‘General data > General’ must be active.

After this, add the categories to your scheme and assign a sequence to the categories by selecting the corresponding row and entering a 4-digit value. After implementing SAP Note 2243196 it is possible to maintain the sequence of a category without having to select the category row.

When your categorization scheme is completed and activated, you can import it from Development to your other environments. Depending on your landscape this is Test, Acceptance and Production or only Acceptance and Production. During this import it is possible that the sequence settings are not imported correctly from the source into the target system. This is because of a program error.

This has been resolved by SAP Note 2333938 – Importing schema with category sorting sequence values. SAP Note is valid from BBPCRM release 713 – 714.

Technical Details

Product Feature Is	New
Country Dependency	Valid for all countries
Software Component Version	BBPCRM
Application Component	CRM-IC-EMS-CAT (Categories)
Availability	SAP enhancement package 4 (SP01) for SAP CRM 7.0 SAP enhancement package 3 (SP11) for SAP CRM 7.0