SAP Hybris Marketing Cloud – Mail Content cannot be selected for Campaign Action

Symptom

An email or text message created in the content studio cannot be used for a ‘send email’ or ‘send text message’ action in a campaign.

The email is not returned by the ‘select email’ or ‘select text message’ value help of the campaign action.

Environment

SAP Hybris Marketing On-Premise
SAP Hybris Marketing Cloud Edition

Reproducing the Issue

1. Log on to Fiori Launchpad in Hybris Marketing
2. Create an email or a text message in the content studio, that is planned to be used in a campaign
3. Create an email campaign and assign a target group
4. Use the ‘select email’ value help to add the email content to the email action
   
5. The email created earlier is not available
   

   

The same design might also happen for text messages when trying to use the same in a ‘send text message’ action.

Cause

To be able to use mail content and text messages for any campaign action the following requirements need to be fulfilled:

1. The email needs to be released – only released emails can be used in campaigns.
2. The marketing area of the email needs to be similar to the campaign marketing area.
3. The segmentation profile used for the personalization in the email must be the same as the segmentation profile used for the target group assigned to the campaign.

Resolution

Make sure to create the email and text message content for the correct marketing area and use the correct segmentation profile for the personalization.

How to find the segmentation profile for existing target groups?

For target groups created from segmentation you get the segmentation profile from the segment.

How to control the segmentation object for manual target groups?

For manually created static target groups the segmentation object is defaulted based on the following design:

• SAP Hybris Marketing On-Premise up to, including Release 1702The Segmentation Object is defaulted based on the following Customizing:

  SAP Hybris Marketing Segmentation Target Group Set Default Segmentation Object per Member Type

  

• SAP Hybris Marketing On-Premise for future Releases
  SAP Hybris Marketing Cloud EditionThe segmentation object for manually created target groups is defaulted in the target group configuration app available in the segmentation and campaign configurationIn the default segmentation object for individual member types the default segmentation object is defined.

  

 

See Also

Previous program errors in the onPrem version were solved with the following SAP notes:

2397644 – Assignment of email and text message content to campaigns
2446200 – Campaign allows assignment of email/text message with wrong segmentation profile

Keywords

Hybris Marketing, S/4HANA Marketing Cloud; SAP Hybris Marketing Cloud; 1708;

Segmentation; Target Group; Segmentation Profile; Content Studio; Email; Text Message; SMS; Campaign; Send Email; Send Text Message;
Segmentierung; Zielgruppe; Segmetierungs Profil; Exportdefinition; E-Mail; Text Message; Kampagne; SMS Senden; E-Mail Senden;